The Senior Manager Product Performance Service Agreements (m/f/d) is responsible for strategic service decisions to enhance customer satisfaction and EBITDA for the global service agreement. This role involves leading a team of 3 people, managing the Service Contract Life cycle Management Tool, and ensuring data accuracy in the Service Cost Catalogue. The Senior Manager oversees Contract Service Agreements (=CSA) templates and special release rules, collaborates with various departments, and handles the entire resolution cycle for service cases. Key responsibilities include optimizing service tools...