Determining and introducing pro-active preventative warranty countermeasures into product, assembly processes and business systems
Coordinating customer-specific warranty processing across multiple locations […]
Supporting sites in evaluating warranty agreements and negotiating with customers […]
Communicating and negotiating with customers at all levels in the management of normal and special warranty/field cases […]
Participating in warranty-related contract discussions and ensuring cascaded reviews within the department […]
Proactively addressing risks identified during ongoing warranty evaluations...